Frequently Asked Questions

Everything you need to know about your FragFlex experience.

Are your fragrances authentic?

Absolutely. Every fragrance sold on FragFlex is 100% authentic and sourced directly from authorized distributors or the perfume houses themselves.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on opened perfumes.

How should I store my perfumes to keep them fresh?

To maintain the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight and humidity. Avoid keeping them in the bathroom.

Do you offer samples or decants?

Yes, we offer a 'Discovery Set' program where you can purchase 2ml samples of our best-selling scents before committing to a full-sized bottle.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.